Customer Feedback System
A customer feedback system your users actually want to use.
Stop scattering feature requests across tickets, emails and DMs. Open one place where customers can post ideas, upvote what matters and discuss the details — and choose exactly how much each audience is allowed to do.
Customer Feedback Management
Customer feedback management, from a quiet suggestion box to a voting community.
Different audiences want to take part in different ways, so a customer feedback management tool should let you dial engagement up or down. Start with a post-only suggestion box — customers submit ideas privately, without seeing each other's — then open up voting when you want a clear signal of demand, and switch on threaded discussion when you want the community to refine ideas together.
Access levels decide exactly how far each visitor can go: post only, post and vote, or post, vote and comment. The same customer feedback management software runs a private internal box for your team and a public voting forum for your users — no second product, no migration.
Customer Feedback App
A customer feedback app for wherever your customers already are.
However your customers reach you, the customer feedback platform can meet them there. Share a hosted form on its own secure, unguessable URL — drop it into an email, your help centre, or a "Give feedback" link in your navigation — with nothing to set up on your side. That hosted page is a customer feedback website in its own right, ready to send people to before you have written a line of code.
Embed the board straight into your product with an iframe or a widget, so people vote and comment without ever leaving your app. Give it a permanent spot in your navigation and it becomes a customer feedback portal your users come back to, where they can see what has already been asked before they post again.
Or pull everything through a custom API and build a completely bespoke flow — a "suggest a feature" form inside your mobile app, a feedback tab in your dashboard, rendered exactly how you want it.
And when you want structured answers rather than open-ended ideas, run a survey beside the board. Pick a ready-made questionnaire, share it on a link that needs no sign-up, and the answers land in the same account as the ideas. Our customer survey software page covers that side in full.
Customer Feedback Program
A customer feedback program that closes the loop.
Collecting ideas is only half of a customer feedback program. The other half is closing the loop: move a suggestion from Under review to Planned to Shipped, and publish it to a public changelog the moment it goes live, so the people who asked can see that you listened.
Because every vote and comment is tied to a real person, the best customer feedback programs keep the conversation going after launch — retarget the customers who backed a feature when it ships, and follow up with the segment that cares to learn more. A dedicated tool for deeper follow-up is on the way.
Customer Feedback Software
Everything your customer feedback software needs, already built in.
Plenty of customer feedback platforms sell the board, the changelog and the follow-up research as three separate line items. This one does not. Capture, upvoting, threaded discussion, scoring, statuses, a public changelog and granular access levels are built into every idea bank — there are no separate customer feedback systems to wire together or keep in sync.
Setup is three steps: create an idea bank, pick an access level, then share the link or embed the widget. Most teams have a working channel live in minutes, without stitching customer feedback management tools together — the guides below walk through the rest.
Where other customer feedback solutions ask you to buy a plan per tool and reconcile the data afterwards, this is one customer feedback solution with one login, one audience and one place your customers learn to trust.
GET STARTED TODAY
Turn scattered feedback into a system.
Capture ideas in the open, let votes and comments surface what matters, and pick the participation model that fits your audience — from a private suggestion box to a public voting forum. Free to start.