Customer Feedback System

A customer feedback system your users actually want to use.

Stop scattering feature requests across tickets, emails and DMs. Open one place where customers can post ideas, upvote what matters and discuss the details — and choose exactly how much each audience is allowed to do.

Start Collecting Feedback →
+24 new voters
47 comments today
Acme Customer Feedback Public
312votes
Offline editing on mobile47 comments · trending this week
189votes
SSO via Okta & Google23 comments · 6 enterprise asks
94votes
Dark mode theme9 comments · most requested
38votes
CSV bulk export2 comments · niche request

Customer Feedback Management

Customer feedback management, from a quiet suggestion box to a voting community.

Different audiences want to take part in different ways, so a customer feedback management tool should let you dial engagement up or down. Start with a post-only suggestion box — customers submit ideas privately, without seeing each other's — then open up voting when you want a clear signal of demand, and switch on threaded discussion when you want the community to refine ideas together.

Access levels decide exactly how far each visitor can go: post only, post and vote, or post, vote and comment. The same customer feedback management software runs a private internal box for your team and a public voting forum for your users — no second product, no migration.

Choose the participation level
Post-only suggestion boxPrivate
Add upvotingSignal
Add discussionCommunity
Engagement unlockedYour call
Ways to collect
Hosted form, secure URLShareable
Embed / iframe widgetIn-app
Custom API integrationBespoke

Customer Feedback App

A customer feedback app for wherever your customers already are.

However your customers reach you, the customer feedback platform can meet them there. Share a hosted form on its own secure, unguessable URL — drop it into an email, your help centre, or a "Give feedback" link in your navigation — with nothing to set up on your side.

Embed the board straight into your product with an iframe or a widget, so people vote and comment without ever leaving your app.

Or pull everything through a custom API and build a completely bespoke flow — a "suggest a feature" form inside your mobile app, a feedback tab in your dashboard, rendered exactly how you want it.

Customer Feedback Program

A customer feedback program that closes the loop.

Collecting ideas is only half of a customer feedback program. The other half is closing the loop: move a suggestion from Under review to Planned to Shipped, and publish it to a public changelog the moment it goes live, so the people who asked can see that you listened.

Because every vote and comment is tied to a real person, the best customer feedback programs keep the conversation going after launch — retarget the customers who backed a feature when it ships, and follow up with the segment that cares to learn more. A dedicated tool for deeper follow-up is on the way.

"Dark mode theme"Shipped
Under review → Planned → Shipped›
↓ published to changelog · backers notified
Retarget the backers284 people
Everyone who voted for dark mode, ready for a launch announcement and a follow-up.

Customer Feedback Software

Everything your customer feedback software needs, already built in.

It is all one product. Capture, upvoting, threaded discussion, scoring, statuses, a public changelog and granular access levels are built into every idea bank — there are no separate customer feedback systems to wire together or keep in sync.

Setup is three steps: create an idea bank, pick an access level, then share the link or embed the widget. Most teams have a working channel live in minutes, without stitching customer feedback management tools together — the guides below walk through the rest.

HelpBasics
Working with Idea Banks
The container that captures, refines and scores every suggestion.
HelpAccess
Access Levels
Decide who can post, vote and comment — public, gated or internal.
HelpLifecycle
Proposal Statuses
Move suggestions from draft to Implemented to close the loop.

Turn scattered feedback into a system.

Capture ideas in the open, let votes and comments surface what matters, and pick the participation model that fits your audience — from a private suggestion box to a public voting forum. Free to start.

Start Collecting Feedback →
Offline editingTop voted
312 voters+41%
SSO via Okta189
Dark mode94